Effective Date: 10 August 2026
At Breathe New, we are committed to delivering your orders safely and on time. Please read the following shipping policy before placing your order.
1. Shipping Locations
We currently offer shipping within India only.
Orders can be delivered to serviceable locations across India, subject to courier availability and applicable delivery restrictions.
2. Order Processing
Orders are generally processed and dispatched after successful confirmation of the order and payment.
Orders are normally processed within 1–2 business days. Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
3. Delivery Time
The estimated delivery time is:
5–7 business days from the date of dispatch.
Delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.
Remote and certain non-serviceable locations may require additional delivery time.
4. Shipping Charges
A flat-rate shipping charge will be applicable to orders placed through our website.
The applicable shipping charge will be displayed during the checkout process before the order is confirmed.
5. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through your registered mobile number or email address, where applicable.
You can use the tracking information provided to monitor the status of your shipment.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts to deliver your order.
Customers are requested to provide an accurate and complete delivery address, including the correct PIN code and contact number.
Breathe New will not be responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.
7. Delayed or Undelivered Orders
While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
● Courier service disruptions
● Weather conditions
● Natural disasters
● Public holidays
● Government restrictions
● Incorrect address or contact information
● High-volume periods or promotional sales
● Other unforeseen circumstances
If your order has not been delivered within the expected timeframe, please contact our customer support team with your order details.
8. Damaged Packages
If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible.
We may request photographs or other information to assess the issue and determine the appropriate resolution.
9. Address Changes
Please ensure that your delivery address is correct before completing your order.
If you need to change your delivery address after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once the order has been processed or dispatched.
10. Cancellation and Returns
Shipping-related cancellations, returns, refunds, and replacements are subject to our Cancellation, Return & Refund Policy.
Please review our applicable policies before placing an order.
11. Contact Us
If you have any questions regarding shipping or your order, please contact Breathe New through the contact details provided on our website.
Breathe New
Website: breathenew.in
