Effective Date: 10 August 2026
At Breathe New, we want you to have a smooth and satisfactory shopping experience. This policy explains the conditions applicable to order cancellations, returns, replacements, and refunds.
1. Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, please contact Breathe New as soon as possible with your order details.
2. Cancellation by Breathe New
Breathe New may cancel an order in circumstances including:
● Product being unavailable
● Incorrect or obvious pricing errors
● Incorrect or incomplete order information
● Suspected fraudulent or unauthorized transactions
● Delivery restrictions
● Technical errors affecting the order
● Other circumstances where fulfilment is not reasonably possible
If payment has already been received for an order cancelled by Breathe New, the applicable amount will be refunded to the original payment method, subject to the applicable payment provider's processing timelines.
3. Return Eligibility
Customers may request a return within 10 days from the date of delivery if the product received is:
● Damaged
● Defective
● Incorrect
● Different from the product ordered
Return requests must be submitted within the 10-day return period.
Products must be returned in their original condition, packaging, and with all applicable accessories or items included with the order.
4. Non-Returnable Products
For hygiene, safety, quality, and product-integrity reasons, products that have been opened, used, consumed, altered, or damaged after delivery may not be eligible for return.
A return request must be raised before sending any product back. Breathe New will review the request and confirm whether the product is eligible for return.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 10 days of delivery.
To process your request, we may ask for:
● Order number
● Photographs of the product
● Photographs of the packaging
● Description of the issue
● Other information reasonably required to verify the claim
Customers are advised to retain the original product and packaging until the issue has been resolved.
6. Return Approval
Submitting a return request does not automatically guarantee approval.
Each request will be reviewed based on the product, reason for return, condition of the product, supporting information, and applicable policy.
Once the return is approved, we will provide instructions regarding the return or replacement process.
7. Replacement
Where a return or replacement claim is approved, Breathe New may provide a replacement product, subject to product availability.
If a replacement is not available, an applicable refund may be provided.
8. Refunds
Once a refund is approved, the applicable refund amount will generally be processed to the original payment method used for the order.
The time taken for the refund to reflect in the customer's account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
9. Return Shipping Charges
Where a return or replacement is approved because the product supplied by Breathe New was damaged, defective, or incorrect, the applicable return shipping arrangements will be communicated to the customer.
For other approved return requests, applicable shipping or handling charges may be deducted from the refund amount where applicable.
10. Products Damaged After Delivery
Breathe New may not accept returns or replacement requests for products damaged due to improper handling, misuse, negligence, incorrect storage, or other damage occurring after delivery.
11. Refund Processing
Approved refunds will be initiated within a reasonable period after the return or refund request has been verified and approved.
The actual time taken for the refund to appear in the customer's account depends on the payment provider, bank, or financial institution.
12. Contact Us
For cancellation, return, replacement, or refund-related queries, please contact Breathe New with your order number and relevant details.
Breathe New
Website: breathenew.in
